How do I register for a class/team/activity?
South Suburban offers 5 types of activities and there are 5 separate registration systems.
- Regular catalog classes
Register online at http://register.ssprd.org or by calling the Registration Office at 303.347.5999.
- Drop-in Group Fitness Classes
A select few classes require advance reservations, but most classes are on a first-come, first-serve basis. Check the schedule and make reservations 24 hours in advance at ssprd.org/drop-in-fitness.html. Drop-in group fitness classes are included with your general recreation center admission.
- Teams/Leagues
Register online at http://southsuburbansports.com or by calling the Athletics Office at 303.798.7515.
- Youth Hockey
For more information or to register, go to http://ayhl.com
- Adult Hockey
For more information or to register, go to http://ssahl.sportngin.com
Who do I contact if I have a question/concern about one of the SSPRD parks?
- To reserve a shelter or field – contact the Permit Office at 303.953.7644 or ParkPermits@ssprd.org.
- To share a concern about park facilities or usage – contact the Parks Department at 303.953.7628.
- To request immediate assistance/concerns – contact the on-duty Park Ranger at 303.435.8227.
Why does my account say Non-Resident when I live in the SSPRD district? How do I fix it?
Residents of certain addresses in Arapahoe, Douglas, and Jefferson counties pay taxes to the South Suburban Parks & Recreation District and are entitled to Resident rates when participating in activities through SSPRD. Resident status is determined by the address listed in a patron’s account, and the system is sensitive to address conventions and abbreviations. Any typos or non-standard information in the account address can result in a Non-Resident status.
Example:
1234 South Main Circle – Non-Resident
1234 S Main Cir – Resident
If you believe your account is listed incorrectly and updating the address to match address conventions doesn’t solve it, you may contact the Registration Office, 303.347.5999, to have your address verified and account status updated.
How do I reserve a room/court/field at one of the facilities?
You can request a reservation at register.ssprd.org, under “Facility, Park & Court Rentals” tab. All facility rentals will need to be approved by either the Facility Supervisor or Assistant Supervisor. You can get more specific information by calling the facility you are interested in directly.
For any outdoor courts, contact Mia Settlemire 303.794.5838 ext. 45126.
For indoor turf/fields/courts, contact Adam Hamm 303.754.0542 (Sports Dome) or Ryan Siegle 303-798-7515 (Sports Complex).
How do I cancel a class?
Cancellations must be approved and processed by the Registration Office or by the Program Coordinator. Canceling a class may entitle patrons to an account credit or refund depending on the class and time of the cancellation. Not all cancellations will result in a credit or refund.
Patrons who cancel at least 3 business days (for most classes/programs; camps are 14 days) prior to the start of the class may receive the full cost of the class as an account credit (available for future registrations) or as a refund to their credit card less a $5 cancellation fee. Cancellations less than 3 days prior to the start of the class may not be eligible for credit or refund. Some programs may not offer refunds – that information is generally available at the time of registration and included on the receipt.
How can I cancel my monthly membership?
To cancel your monthly recreation center membership, you must have completed at least two months of your monthly membership. All monthly cancellations need to be requested by the 15th of the month in order to discontinue reoccurring payments for the following month. Use this online form to submit your cancellation request.
How will I know if I get moved off the waitlist and into a class?
You will receive notification – via phone and/or email – if a spot opens up in a class for which you are wait-listed. Waitlist updates may happen up to the day of the class or after the class begins. You will have 24 hours to either register and pay for the open spot or decline the spot and make it available to another patron. Confirming that your account includes current phone and email information helps ensure that you receive any waitlist notifications. Only people who are eligible for an open spot will receive notifications.
Where does my Silver Sneaker/Prime/Renew Active/Silver & Fit membership work?
Membership in one of these fitness benefit programs provides free access for fitness workouts, open swim sessions and selected drop-in fitness classes. Free attendance at the outdoor pools is also included. It does not include free access for Pickleball, outdoor Aqua fitness, activities at the Sports Complex, or other class registrations although some activities do offer a discounted rate for fitness benefit members.
How many recreation center admission punches do I have remaining?
There are two ways to check how many admission punches you have remaining.
1. Enter your pass number at self check-in at any recreation center or ask the customer service employee how many punches you have remaining.
2. Check online via CivicRec. Follow the steps below:
- Log In to your South Suburban CivicRec account from a desktop browser https://register.ssprd.org/CO/south-suburban-parks-rec/catalog
- Select the Passes/Memberships tab from the online catalog
- Scroll down to Recreation Center Passes and Punch Cards header,
- Click on Recreation Center Punches
- Select the pass type you have purchased (Adult, Youth, Senior)
- A green box will appear showing your current membership expiration and number of scans remaining.